Search the frequently asked questions:
Depending upon the severity of the rain, certain services may still be able to be performed. Should our service manager and crew determine that weather conditions dictate rescheduling, you will be notified. The safety of our employees and your property are foremost in our minds.
Yes. Our technicians can answer any questions, provide information or estimates, and perform the work the same day in many cases. For those added services that we cannot complete that day, our office will provide available dates for scheduling.
Saturdays are not part of our typical schedule, however, if you request a Saturday, we can check with our crew to see if anyone is available to work that day.
We are generally able to meet requests for either morning or afternoon appointments. However, our schedule is largely determined by the size and location of the jobs on that specific day, so we are unable to guarantee any specific times. We build our schedule two days in advance and send a reminder email to you with the appointment time. If that time is not convenient, let us know, and we can find another time or day that works better for you.
You’ll be given an estimated arrival time when you schedule the appointment. Please note that unless you are the first appointment of the day, we cannot guarantee the arrival time. If you would like, we can have a crew member call you when they are on their way.
For liability reasons, employee safety, your safety and that of your belongings, we ask that all furniture be moved out of work areas before we arrive. We can cover up furniture, valuables, plants, etc., with plastic. In those cases where we must move furniture, it is done with the complete understanding that Clearly Amazing is not liable/responsible for any damages. We will not under any circumstances move anything over 100 lbs.
If I have used your services in the past, are you able to access that information in your system and provide the same service?
Yes, we keep the history of all of our jobs and can look up the services that were previously performed for you. We cannot guarantee that pricing will be the same, so please request an updated quote on the services you are looking for.
Yes we do, but it should not impact your utility bills in any significant way.
No, you do not need to be at the property for any exterior work. For any interior work, we will just need someone to give us access or provide access information for the home or business. We will contact you during the job if we have any questions, and leave a work order form at the property upon job completion
Visit our Locations page for information on those areas we serve.
No, in most cases our on-site estimators can inspect and measure everything they need from the outside of the home or business. We just ask that gates be unlocked, pets be inside, and that we have permission to be on the property. Your complete estimate can be left on-site or emailed depending on your preference.
Yes, we do. Simply click the FREE ESTIMATE button at the top of any web page to request your estimate.
The health and safety of our employees, customers and the public is our greatest priority. We have instituted …
- Safety measures: All technicians wear masks, gloves and feet protectors and work as a consistent two-person team to minimize contact with others.
- Social distancing: We honor all recommended social distancing protocol.
- Contactless service: We can work exclusively outside and schedule a return visit for any inside work. Your final walk-through can be completed while technicians are in their vehicle, with any issues addressed immediately.
- Remote procedures: Estimating, scheduling and payment can all be handled remotely.
It is best to clean the entire roof so that …
- All mold spores are killed to prevent them from continuing to grow and spread across your roof surface.
- There is a uniform look and coloration throughout the roof.
- You can benefit from our roof cleaning warranty.
Clearly Amazing utilizes a soft wash process for roofs, which safely and gently cleans without the use of high pressure or wire brushes. Therefore, all visible moss may not be completely removed at the time of service. The percentage of soft brooming estimated is the amount of moss that will be removed prior to applying our cleaning solution, which will then kill 100% of the remaining moss and its root system. Any dead moss will take three to six months to shrink away from the shingles and weather off naturally with the wind, rain and other elements. This deliberate process ensures a thorough cleaning without damaging your shingles.
We will use a detergent on all surfaces (even brick and stone) to gently scrub away caked-on dirt and contaminants. Due to the amount of dirt being washed away, we highly recommend that you schedule window cleaning either the same day or shortly thereafter. Please note: The black/gray oxidation marks on gutters and soffits that have not been maintained typically do not come out from a soft washing as the deterioration is already embedded in the surface.
Soft washing utilizes low pressure and eco-friendly solutions to not only clean but also sanitize. Our process kills mold and algae spores, thereby preventing the existing organisms from reproducing or spreading over your home’s surface. Effectively destroying the actual spores results in a longer-lasting clean since it will take some time for any new growth to appear.
Pressure washing is actually one of the worst things you can do to a roof. The high pressure can …
- Compromise shingle integrity
- Remove the granules
- Force water under the shingles, causing damage to the underlying material
- Void your roof’s warranty
Soft washing uses gentle pressure to distribute a cleaning solution over the entire roof surface that kills moss down to the roots. The moss is then dead and left in place to weather off with wind and rain. Soft washing is the safe and effective method for effectively cleaning and extending the life of your roof.
A pressure washing unit can use as much as four gallons of water a minute. If you don’t know what you’re doing, you can waste a lot of that water. Our professionals are trained to be conservative with the water, and we use only eco-friendly cleaning products to keep your home and the area around it safe.
It doesn’t make financial or practical sense to purchase a machine that will take up precious storage space, sit idle for long periods of time, and require ongoing periodic maintenance. You’d be devoting your rare free time tackling pressure washing tasks when you could be spending it with family and friends. At Clearly Amazing, we have the expertise and the latest professional-grade equipment and products to do the job for you – conveniently and easily.
Using a pressure washer isn’t as easy as it may seem. Even the smallest machine is intense and powerful, so not using it correctly could cause damage to your home or property, or even worse, could cause personal injury. If you’re not a big person or a strong person, it can overtake you quickly, almost like a jackhammer would.
It’s not a one-size-fits-all job in that different techniques or levels of pressure are required depending upon the surface being cleaned. Our fully insured and highly skilled specialists know the right pressure, water temperature, and cleaning products for any given application.
For liability reasons, we try to avoid doing repairs other than simple reattachments or sealing certain areas. We would be happy to provide you with referrals for companies who specialize in this area.
Yes, the gutter guards can be removed and reinstalled for an additional charge. If you’d rather they not be reinstalled, we ask that you take responsibility for their disposal.
Please remove items from in front of windows, especially irreplaceable or breakable items. Move furniture to the best of your ability away from the windows being cleaned.
We use ladders whenever possible, but utilize our purified water-fed pole system to access higher windows when it doesn’t compromise the quality of our work. The pole system allows our technicians to reach windows multiple stories high from the ground.
Yes, we offer different cleaning packages that encompass every aspect of your windows.
It is based on the type, size and number of windows, and what you want completed. We can provide an estimated time frame for completion once we prepare a quote.
We can clean just your exterior or interior windows, but it is often more cost effective to have all windows cleaned at the same time.
Our process follows the guidelines as established by the Asphalt Roofing Manufacturers Association and the Roof Cleaning Institute of America. Our professional service crews utilize environmentally friendly products that safely and effectively clean and sanitize without causing damage.
Saving a few dollars is certainly not worth risking your safety or your life. Scaling a ladder several stories high and navigating on a roof is quite dangerous and requires an experienced and trained professional. The algae, moss and lichen buildup on the roof’s surface make it slippery, not to mention the slant of the roof. Our fully insured technicians follow all OSHA safety guidelines and utilize proper safety gear.
Over time, mold, algae, moss and lichen can grow on your roof’s surface, causing staining and, ultimately, deterioration and damage. When left unaddressed, this shortens your roof’s lifespan, requires premature repair or replacement, and increases energy costs. Also, more and more insurance companies are requiring roof cleaning as a condition of continuing coverage.
The force of pressure washing is too much for roof surfaces and can cause damage to shingles and underlying materials, strip paint, blast window seals, or push water behind siding or into an attic. Soft washing is the safe, gentle, yet very effective alternative for cleaning roofs. It utilizes garden hose pressure and biodegradable soaps to clean and sanitize and help extend the life of your roof.
Yes, there is a fee to redo the lights.
Yes. Our estimated cost includes storing the lights for you.
Yes, but there is an additional fee for you to keep them. We will not maintain them nor take them down at the end of the season.
When using our lights, we take care of all repairs and maintenance once the lights are up at no charge to you. We do not maintain nor repair customer-owned lights.
No, we do not install customer-owned lights. We cannot guarantee that the bulbs or electrical cord/strands are in working order. Clearly Amazing installs professional-grade LED bulbs, and our electrical socket wire is checked before installation to prevent shorts.
Yes, we can. Ask our technicians when they’re on site, and they’ll be happy to provide an estimate.
Our crews are full-time, year-round employees, with the exception of the occasional subcontractor for specialized applications. This helps us to build a cohesive team and ensures consistent quality from job to job.
Our employees undergo rigorous training in all aspects of the services we provide. Crew leads are seasoned, experienced technicians who train their assistants on the job and verify their work to ensure the best outcomes and the highest level of customer satisfaction.
All of our employees have company ID badges with their photo so that you can immediately identify them. The Seal logo appears on the ID badges of each of our crew members along with their background check date, giving you greater peace of mind. Each badge also includes a QR code that when scanned leads to proof of the background check on theseal.com.
All of our employees undergo a thorough criminal and sex offender background check as a condition of employment. Our technicians are rigorously trained and fully insured, so you can be assured that you and your property are in good hands.
Your payment information is entered into our secure encrypted system when you schedule services to ensure that the time requested is reserved. Your card will be charged typically 24-36 hours after the service is completed.
Yes, we can keep your credit card information on file. Once the information is in our system, you’re protected in that our manager will only be able to view the last four digits of your card number.
Credit cards are our preferred method of payment, and we accept most major credit cards. If you prefer, payment may be made via a check at the time of service.
To help ensure the safety of our crew, we do not accept cash payments.
We extend a 10% discount for senior citizens utilizing our services.
We’re happy to offer a discount to first responders who are referred by previous customers or who schedule multiple services throughout the year.
We’re pleased to honor our active military and veterans with a 10% discount off of your total service.
Yes, we will generally offer a discount if your neighbor books a service on the same day as you, as long as the schedule allows.